Customer Success Manager - CSM

Founded in 2016 Otoqi is a VC backed French StartUp based on two main pillars: 50% Technology and 50% Operations excellence.

Our mission is to accelerate the Mobility Revolution: our proprietary platform offers lean and techenabled B2B solutions to the automotive industry enabling car manufacturers car leasing and mobility players to move and handle any car to any corner of Europe within 48h.

Otoqi currently operates in France Italy Germany and plans to launch new countries soon.

In 2023 we carried over 300000 missions for our customers crushing any record and a demonstrating strong international growth

In order to handle our growing portfolio of clients we are looking for a customer success manager based in Paris.

As CSM you will both be responsible for the operations of a portfolio of clients and be the main point of contact for these clients key stakeholders.

Your Mission

Day to day operations:

• Followup on your portfolios missions and ensure operations are running smoothly.
• Ensure the contractual levels of service are met on all missions.
• Coordinate with internal teams in charge of quality and claims.
• Coordinate with external teams in charge of executing the missions.
• Act as a point of escalation for complex issues and requests linked to your portfolio of clients.

Account Management:

• Onboard new clients and adapt the generic processes to ther specific needs.
• Quickly react to your clients requests and come up with flexible and efficient solutions
• Manage the interactions with different stakeholders from the clients side.
• Create and share clear reporting on key indicators for them.
• Proactively grow the volumes of your portfolio of clients.
  
  

Profil recherch

• You are proactive organised and have a real knack for action and problem solving.
• You are dynamic and eager to learn from a different set of situations in a highpressure/highgrowth environment.
• You are a natural troubleshooter you manage stress and time pressure well while being able to handle critical decision making in a fastpaced environment.
• You have excellent interpersonal skills which makes you a good communicator able to explain complex situations to different stakeholders from blue collars to Clevels from suppliers to demanding clients.
• Furthermore you are comfortable both writing and speaking in English
  
• You have at least 2 years experience

Ce que nous offrons :

• Bureau Paris 15me
• Vous rejoignez une quipe dynamique et forte croissance
• Remboursement de 50% du Passe Navigo
• Carte djeuner Swile 9/repas (60% pris en charge par Otoqi)
• Mutuelle AXA (50% pris en charg par Otoqi)
• 2 jours de tltravail/semaine
• vnements rguliers (soire team building)
• Le lundi crossfit en plein air le mardi yoga dynamique au bureau
• Des fruits frais chaque mardi
• Statut employ Salaire entre 28/35K euro