Call Center - IT Help Desk

Fulltime professional work experience in Business and/or Information Technology. May require an associate degree in a related area and at least 6 year or equivalent experience in the field or in a related area. Substitutions: Accredited college training may substitute for the required work experience with a maximum substitution of four (4) years. (Fifteen (15) semester hours in Information Technology or a related area is required.) Accredited graduate training in the above area may substitute for the required work experience with a maximum substitution of two (2) years. Successfully completion of an Information Technology Certification program may substitute for the required work experience with a maximum substitution of two (2) years. (Proof of certification must accompany application.) One (1) year of work experience as a Systems AdministratorAssociate and Help Desk CoordinatorIntermediate may substitute for all of the required experience.

The best candidate for this position will have extensive and current experience in the imaging and preparing desktop computer equipment directly to end users as part of the annual computer refresh. Asset management verbal and written communication excellent customer service skills on the phone and in person. Candidate must be local have a clean driving record reliable transportation. Must be able to take direction and also work independently when necessary.

Experience working with an IT ticket system required. Service Now experience with incident requests and asset management are preferred.

The working shift is a 9x80 schedule with remote work on Friday and every other Friday off. All other days are not eligible for remote work. Candidate must be local for inperson interviews and reporting to work on scheduled days.

Candidate must be local.

Additional Location Details (City State) :

Candidate must be local for inperson interviews and reporting to work on scheduled days.

Minimum Verification Requirements

Please complete the following verifications with Info Cubic upon candidates selection. Additional verifications may be identified by the agency.

• State Criminal Record verification (past 7 years covering each State in which the candidate has resided)

• Federal Criminal Records Verification (past 7 years)

• SSN Name Search

• Global Monitor Check (formerly Patriot/OFAC/Terrorist)

(Suppliers Only)

To order click on the link to the right:

Order Standard Background Verification