Location: Universal City CA 91608 Type: 4 months contract to hire on W2 | | | |
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Summary:
- Responsible for assisting in supervising the operation of quick service branded restaurants.
- Ability to create and foster a cohesive team while demonstrating organizational planning delegation mentoring and coaching skills.
- Responsible for supervising employees workflow setting leadership standards and guiding work locations efficiency.
- Builds internal relationships ensure our employees are exceeding expectations.
- Ensure compliance with all local state and federal laws regarding food quality safety labor employment and Union guidelines as well as Company policies and procedures.
Qualifications:
- High School diploma or GED required
- Minimum 2 years management & food industry experience with multiple large highvolume food service operations and managing a team of 10 employees.
- Must be available to work on weekends holidays and nights in varying weather conditions.
Desired Characteristics:
- Associate or Bachelors degree (or equivalent) in hospitality management or business administration preferred.
- Experienced in Quick Food Service
- Must be able to express ideas clearly and logically and should love to write.
- Must demonstrate good judgment and a strong sense of ethics in deciding how to respond to the guests concerns and issues while keeping company business models in mind
- Must have excellent written and verbal skills to effectively communicate with all levels of the organization
- Must be proficient in MS Word Excel food related Point of Service system (i.e. EATEC & Clarity)
- Strong customer service interpersonal and organizational skills
- Able to provide creative solutions to guest situations
- Ability to work in a high paced repetitive teamwork environment
- Theme park experience preferred
- Experience managing in a union environment
- Strong interpersonal and analytical skills
Responsibilities:
- Supports the employee and guest satisfaction programs and ensures the staff understands the importance of the programs.
- Supervises all hourly staff and Seasonal Supervisory staff provides work direction performance reviews and coaching to team
- Ensures company compliance with Union contracts regarding employee work conditions maintaining discipline and replacing open shifts
- Completion of administrative responsibilities for the department to include team member schedules FOH & BOH operational cleanliness and sanitation checklists
- Mentors and counsels team members and enforce appropriate policies and procedures ensuring compliance of departmental standards.
- Observes critiques and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.
- Acts as Environmental Health & Safety Team representative for the employees
- Maintains projected labor budgets. Adjust operations as necessary to budgets including weekly work schedules.
- Maintain a clean safe and professional work area
NOTES FROM HIRING MANAGER
- 100% onsite.
- Must be able to work weekend 45hr/wk (2days off on the weekday depending on schedule)
- Temp to Hire
- There will be 2 rounds of interview. 1st round virtual and 2nd round in person someone who has worked in the fast food industry or restaurant environment McDonalds Panera In&Out and etc...
- Someone that has positive attitude passionate quick problem solver decision making skills management skills good communication and taking initiative