Customer Service Executive French Italian or German speaking

We are collaborating with a multinational financial services company specializing in online trading. They are currently seeking talented Customer Success Officers fluent in French Italian and German to join their team in Limassol Cyprus.

Position: Customer Success Officer

Location: Limassol Cyprus

Employment type: Fulltime

Remuneration: Base salary bonuses

Tasks

• Assisting clients worldwide through live support.
• Handling emails assisting with opening and amending client accounts and maintaining client records.
• Demonstrating impeccable telephone etiquette and management.
• Managing backoffice queries.
• Supporting clients with technical and troubleshooting issues.
• Reporting to management and collaborating with all departments to resolve issues.
• Providing support and troubleshooting on Trading Platforms.
• Liaising with the Compliance Officer regarding complaints and approval of accounts.
• Appropriately handling client inquiries and ensuring highlevel service is provided.
• Promoting available products and services to clients and providing all relevant information.
• Developing and maintaining excellent relationships with prospective and existing clients.
• Contributing to the team effort by achieving targeted results.

Requirements

• Professionally fluent in French Italian or German both oral and written.
• Fluent in English (at least B2 level). Additional languages will be considered an advantage.
• Degree in Business Studies or any other related field.
• Previous experience in a similar position will be considered a major advantage.
• Excellent communication skills both oral and written.
• Ability to work efficiently under pressure.
• Excellent computer skills (Microsoft Excel and Word).
• Knowledge of MetaTrader platforms will be considered an advantage.
• Ability to work rotational shifts: 09:0018:00 10:0019:00 MondayFriday.

Benefits

• Excellent remuneration package based on experience skills and performance.
• A dynamic multilingual multicultural and creative team with a positive and friendly atmosphere.
• Professional and personal development opportunities in a fastgrowing environment.
• Comprehensive Global Medical Insurance Plan with coverage for the employee and their immediate family from day one.
• Guidance and tools to help you reach your full potential.
• Company discount card with access to various goods and services.
• Udemy Business unlimited membership.
• Corporate events and teambuilding activities.
• 24 working days of annual leave ( public holidays).

If you are seeking an opportunity to advance your career in a vibrant and international environment Careerxtra looks forward to receiving your CV. Join us in Limassol and be part of our success story!