Reservation Agent Remote

100% remote job Reservation Agent | AccorHotels | Qatar Job description / Role Employment: Full Time Job Description – Provides a friendly and personal welcome for guests – Ensures that administrative procedures never take priority over guest relations – Makes every effort to meet guests’ needs to conclude a sale – Deals swiftly, efficiently and sensitively to all guest requests and follows through – Helps encourage guest loyalty by developing friendly, personalized relationships – Conveys the brand and hotel image through his/her irreproachable attitude – Provides answers that are adapted to customers’ needs, taking the accommodation possibilities into account – Identifies the new customer and modifies the sales pitch accordingly – Informs customers about the services on offer at the hotel and encourages them to use it – Maximizes upselling and offers appropriate room category for the guest – Be familiar with the local area around the hotel, including the competition – Suggests other Accor hotels to customers if the hotel is full – Promotes the Group loyalty program (Accor Live Limitless) Requirements – Diploma or degree in hospitality or sales is an advantage – Preferably has 1 or 2 years’ experience in a customer service or telephone contact position – Accessible to beginners, with on-the-job training on the same position – Knowledge of reservation and distribution tools – Knowledge of the hospitality sector – Computer literate: desktop applications and internet