Tour Guide III - Discover Qatar

We at Discover Qatar and Qatar Airways Holidays aim to create and deliver unique and unforgettable experiences of Qatar served up through exclusive offerings, a constant focus on quality and always with a customer-first approach. To achieve our ambition, we need you to share your skills and fresh ideas, this includes: As a tour guide, you will be responsible to providing a comprehensive and remarkable guest experience through the delivery of tours and desert safari services within Discover Qatar (DQ) product range. Maintaining the highest quality and safety standards, to build our reputation as the leading Destination Management Company in Qatar. You will act as an expert in the history or uniqueness of the location and offering tour groups interesting or enlightening information about points of interest at nature attractions, historic sites, museums, scenic locations, and other travel destinations. Accountabilities: • Plan itineraries by researching and having available data regarding opening and visiting times of all major attractions, as well as current exhibitions and displays – responsible of researching thoroughly prior to giving the tour and be prepared and organized for each step of the process, from greeting visitors upon arrival to arranging transportation between locations. Lead the group according to the itinerary and ensure that the program runs without fault. • Assist in research and preparation of the narratives for the tours, suggest new material. • Organize and lead bus and safari tours, walking tours, boat tours, historical and cultural tours and excursions. Offering sightseeing and activities advice in the line approved guidelines. • Responsible for giving tours to the group of visitors as an expert in regional points of interest, historical sites, neighborhood’s, museum and other sites and by retaining historical and cultural facts, dates and anecdotes, and relay information to visitors in an entertaining and informative way, which will allow visitors to fully experience and enjoy the Qatar’s social, cultural and historical highlights. • Ensure that the safari products are both an exciting and safe off-road driving and camp experience in accordance to the training and safety standards provided and the comfort level of the guest. • Create a positive and lasting experience and impression of the region in accordance with the standards set by the DQ and QTA tour guide licensing. • Deal with the guest complaints in a pro-active and solution focused manner. Follow-up with client whenever necessary. All visitors’ questions and keep the tour organized, efficient, and safe. • Report all service delivery failings and guest feedback to the office in the event of guest compensation. • Conduct and deliver right time scheduled and ad-hoc tours and safaris according to the selected itinerary through 3 main principals of safety, Education and Enjoyment. • Act as ambassador for DQ in the delivery of incentive and familiarization trips for tour operators and potential business partners of Qatar Airways. • Responsible for all accounting aspects of the job, including entry tickets into venues across Qatar, cash float where relevant, any receipts and log books in respect of fuel consumption. • Follow all company procedures and processes as set out in the standard operating procedures. • Responsible for all vehicle safety and guest safety whilst on duty. Adhere to the Qatar traffic law with respect to road safety and conduct. Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible. Qualifications • College / University qualification or equivalent • 5 years of relevant work experience • Good team member and sociable in a multi-national and multi-cultural environment • Good command of English and either Italian, Spanish or German languages. • Excellent interpersonal and communication skills • Being able to retain historical facts.