Client Servicing Executive

Overview

Key responsibilities

• Act as the main point of contact for client inquiries and concerns
• Organize and oversee advertising/communication campaigns
• Make presentations according to the companys or clients guidelines and present them clearly and concisely.
• Build and maintain strong longlasting client relationships.
• Understand client needs and identify opportunities to increase client satisfaction.
• Collaborate with internal teams to ensure delivery of highquality services to clients.
• Negotiate contracts and close agreements to maximize profits.
• Handle client complaints and provide appropriate solutions.
• Forecast and track key account metrics.
• Prepare reports on account status.
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
• Coordinate with crossfunctional teams to improve the entire client experience.
• Visit clients and attend conferences when necessary.
• Stay up to date with client service best practices and market trends.
• Conduct market research and analysis to evaluate trends brand awareness and competition ventures.
• Contribute to the development of client servicing strategies.
• Participate in the implementation of new client servicing technologies and systems.

Required qualifications.

• Bachelor s degree in business administration Marketing or related field
• Proven work experience as a Client Servicing Executive or similar role
• Strong communication and negotiation skills
• Excellent problemsolving abilities
• Proven track record of meeting and exceeding targets
• Experience in sales or customer service.
• Ability to manage multiple projects and clients simultaneously.
• Understanding of customer relationship management practices
• Ability to work well in a fastpaced environment.
• Strong organizational and timemanagement skills Must have twowheelers with driving license.
• Strong English and Nepali communication skills
• Priority will be given to candidate with Minimum of 2 years experience in an Advertising / Digital agency.

project management,advertising,client relationship management,management,communication,sales,time-management,teams,customer service,negotiation,problem-solving,market research,presentation