Application Support Engineer - itForte
نُشرت في :
24-04-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
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حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Our client is into electronic transactions processing with some of the leading companies in the middleeast as its clients. The company plans to hire a Senior Application Support Engineers for its Kuwait office.
The recruited candidate will be responsible for:
Tasks and Responsibilities:
- Participates in Live Support activities supporting one or more application projects
- Provide senior level support for production systems along with all related applications/services including SQL tuning and provides advice on application data issues
- Interact with customers to provide and process information in response to inquiries concerns and service requests about Cravez products & services
- Validates technical information and issues early warnings and disseminates information as needed
- Gather customers information and determine the issue by Simulating evaluating and analyzing the symptoms
- Follow up and make scheduled call backs to customers where necessary.
- Identifies and understands issues problems and opportunities compares data from different sources to draw conclusions uses effective approaches for choosing a course of action or developing appropriate solutions and take action that is consistent with available facts constraints and probable consequences
- Participate in the creation and maintenance of Documentations Knowledgebase content etc.
- Prepare manuals and user documentations whenever needed in relation to any adopted system changes
- Offer alternative solutions where appropriate with the objective of retaining customers and clients business
- Provide Assistance technical support to inhouse Users.
- Escalate the Issues for Technical and Live Support to the Level 2 Team.
- Building Web Services and Works collaboratively with the Application team Database Team developers and testers
- To ensure Proper Support also engage and collaborate with the infrastructure teams to ensure delivery of all components.
- As a 24X7X365 organization shift work holidays and oncall responsibilities may be required
Key Skills/Qualifications:
At least 5 Plus years of experience in Support Services Industry with practical knowledge and Awareness of the Following:
- PL/SQL Java Oracle Apps with ADF and Weblogic Services
- Infrastructure including Network and Systems.
- Database and its Structures
- EE Components with EJB and JPA
- Ability to follow ITIL standards processes and procedures in terms of incidents handling change and Event Management
Location: Kuwait City Kuwait
Position: Permanent placement with the company
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