Customer Support Representative

Job Title: Customer Support Representative

Summary:

We are seeking a Customer Support Representative to join our team and provide exceptional support to our valued customers. The ideal candidate will have excellent communication skills a passion for helping people and a dedication to resolving customer inquiries efficiently. As a Customer Support Representative you will be responsible for addressing customer concerns providing product information troubleshooting issues and ensuring a positive customer experience.

Responsibilities:

1. Respond promptly to customer inquiries via phone email and live chat.
   
2. Provide accurate information about products and services.
   
3. Resolve customer complaints and issues in a professional and timely manner.
   
4. Identify and escalate priority issues to the appropriate channels.
   
5. Keep detailed records of customer interactions and transactions.
   
6. Follow up with customers to ensure their concerns are resolved satisfactorily.
   
7. Collaborate with other departments to address customer needs and improve processes.
   
8. Stay uptodate on product knowledge and company policies.
   
9. Assist with other tasks and projects as needed to support the customer support team.
   

Requirements

Requirements:

1. Proven experience in a customer service or support role.
   
2. Excellent communication skills both written and verbal.
   
3. Strong problemsolving abilities and attention to detail.
   
4. Ability to remain calm and professional under pressure.
   
5. Familiarity with CRM systems and support software preferred.
   
6. Ability to work flexible hours including evenings and weekends if needed.
   
7. A positive attitude and a genuine desire to help others.
   
8. High school diploma or equivalent; additional education or training in customer service is a plus.
   

Benefits

Competitive salary package.

Opportunities for career growth and advancement.

A collaborative and supportive work environment.