Technical Support Specialist with German
نُشرت في :
06-04-2024
صاحب العمل نشط
1 وظيفة شاغرة
هذا المنشور غير متاح الآن! ربما يكون قد تم شغل الوظيفة.
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
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حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
We are thrilled to offer an exciting opportunity with a leading multinational technology BPO business in Barcelona. We are seeking a dynamic Germanspeaking IT Helpdesk professional to join our team and provide exceptional support to customer service employees.
Duties
As an IT Helpdesk professional you will be responsible for:
- Providing 1st level IT support to client employees via phone email chat or selfservice portal
- Assisting client employees in the operation of user systems and peripheral devices
- Performing root cause analysis and troubleshooting including monitoring IT requests and issues in the client s ITSM system
- Collaborating with client s 2nd level service organizations and external service providers for issue resolution
- Utilizing internal knowledge databases to ensure a high first resolution rate
Requirements
To excel in this role you should possess:
- Proficient or bilingual level of German and advanced English
- Experience in 1st or 2nd level IT support particularly in a large company environment
- Solid IT knowledge especially in Windows 10 Office 365 MS Teams and hardware and software troubleshooting
- An analytical approach to complex issues with familiarity in ITSM ticket systems (ideally in ServiceNow)
- Knowledge of processes according to ITIL V4 a strong customer and service orientation as well as a reliable and systematic way of working
Benefits
- An excellent remuneration package based on experience skills and performance
- Full paid training on the company and the project youll be working on
- Career development programs specialized courses and language classes
- A dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Fulltime 39 hours/week permanent contract with a choice of fixed schedules
- An office in the center of Barcelona
Join us and embark on a rewarding career journey with limitless opportunities for growth and development. If you are ready to make an impact in a global team apply now and take the first step towards an exciting future with us!
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نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
