Control Center Duty Officers

Responsibilities • Responsible for timely communication of any security incident reported in shift to DM and start preparing incident/detailed security reports, upon receiving appropriate approval. • Responsible to perform daily functionality checks of CCTV, Microphones, Duress and AC system. Maintain records, raise fault calls and liaise with relevant department as necessary to keep security systems in optimal working conditions. • Responsible for conducting in-depth investigations based on the concern/complain received from internal and/or external stakeholders. Maintain proper track records of investigations and produce factual reports. Flag any trend and propose a mitigation measures to avoid any potential security breach/damage to MATAR. • Responsible to lead independently and be a bridge between main Security Control Centre (ASOC) and extended Security Control Centres located at Central Concourse (NSC) and Mid-field Control Centre (MSC). • Responsible to conduct regular meetings with MATAR Security System and Hardware team to discuss all operational challenges, scope of amendment and future scope of development regarding Access Control (AC) and Video Management System (VMS) used in ASOC. Incorporate all latest/revised amendments in AC and VMS operated in centralized and extended security control centre. • Responsible to prepare, amend and/or revise all BNs, SOP, CONOPS and internal training packages related to ASOC Operations. Always keep document control system (DCS) updated at all Work-Stations in Centralized and extended security control centre.