Customer Support Executive

Job Overview

Internet service provider in North Goa urgently requires experienced customer support representatives to answer & resolve customer inquiries & questions. Excellent English writing & speaking essential plus spoken Konkani & Hindi too.

Job Responsibilities

• Customer service support & feedback on calls WhatsApp email & SMS o Customer troubleshooting Frontline telephone interaction.
• Sales support: Creation of estimates sending of estimates answering sales enquiries & questions supplying all relevant information.
• New customer onboarding.
• Followup calls service feedback & followup for social media reviews.
• Maintaining & managing customer service records & followup.
• Promotion of products & service.
• Revenue development of services offered by company.
• Customer billing & tax invoices.
• Recovering & reducing all accounts receivables for new customer installations additional charges & Internet plans.
• Development of promotional activities.
• Promotion of products & services.
• Maintaining & data inputting into critical Excel spreadsheets & Desk era.
• KPIs reporting adhering to SLAs.
• Developmental project delivery as per requirements of the business.
• Support for Head of Sales & Head of Marketing & Business Development.

Job Requirements

• Should be graduate.
• Only candidates with experience in sales & in an office environment.
• Must be a confident team player/team leader.
• Excellent communication skills spoken & written English essential for customer service interactions & followup. Plus spoken Konkani & Hindi too.
• Opportunity to run customer support team managerial or supervisory experience beneficial.

Working Hours: 8.45 am closing (or equivalent based on achieving objectives) Monday Saturday. Rotational Sunday shift with an alternative paid day off.

Other benefits: PF & ESIC benefits.

Location: Parra Bardez North Goa.

For any further details please write to us at <>