Seeking a Dynamic Sales focused Client Relationship Manager - Legal Technology

Seeking a Dynamic Client Relationship Manager to Elevate Customer Success

Role Overview:

We are on the lookout for a proactive and skilled Client Relationship Manager to join this dedicated Account Management team. This role is crucial in nurturing and expanding client relationships ensuring high levels of satisfaction and loyalty and driving the successful adoption and utilization of our services.

Key Responsibilities:

• Train and onboard clients emphasizing the strategic benefits and comprehensive solutions the platform offers.
• Execute retention strategies to foster longterm loyalty and satisfaction.
• Engage actively with clients through calls emails and webinars to promote our services.
• Monitor client usage anticipate potential issues and swiftly resolve any challenges to maintain service excellence.
• Drive sales through effective upselling and crossselling during client interactions.
• Provide highimpact communication and build strong productive relationships.

Who You Are:

• Experienced in client relationship management with a strong sales disposition and a track record of high performance.
• Skilled in training with an ability to explain complex systems in an accessible manner.
• A resilient multitasker who thrives in a fastpaced environment.
• Excellent communicator with a persuasive phone manner and robust problemsolving skills.
• Familiar with Microsoft Office Salesforce and ideally have knowledge of legal and/or conveyancing processes.

Why This role:

• Impact: Your work directly influences client success and satisfaction.
• Growth: Opportunities for professional development in a supportive environment.
• Culture: Join a team where passion initiative and a drive to make a difference are valued.