Spa Sales Executive

As a Spa Sales Executive, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Sales Executive will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards: • Assist guests and visitors in an appropriate and timely manner • Promote resort memberships to guests and visitors • Accompany every interested party around the Resort, to promote Memberships, ESPA Life and Fitness activities • Actively promote products and services of the Spa • Act as a representative of all products and services of the hotel and actively promote to spa guests and members • Assist Spa Reception with reservations for treatments • Work as part of the team and assist where and when necessary • Manage guest feedback effectively to ensure both challenges and/or compliments are escalated to enable long-term improvements in products and services • Ensure guest experience is proficient including bookings, payments, and consultation cards • Adhere to cash handling procedures • Interact and communicate effectively with Members, guests, management and team members • Upsell Spa number and length of treatments, and latest departmental incentives • Reach target for membership and upsell spa treatment as per monthly budget • Report accidents, maintenance issues, and other incidents • Ensure compliance with all health and safety regulations • Attend ESPA life training • Retail ESPA products after each treatment, liaise with Spa Therapist on home prescription card • Sell Gift Card • Follow ESPA Life, Forbes and LQA standards • Offer Spa tours to guests and visitors • Maintain confidentiality, regarding all information about guests and the business • Report any suspicious behavior prior treatment for the safety of the team What are we looking for? A Spa Sales Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Committed to delivering a high level of customer service • Excellent grooming standards It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: • Excellent attention to detail • High standards of cleanliness • Ability to work in a consistently professional and helpful manner • Previous Spa experience • 1 or 2 years’ experience in sales • Ability to see the opportunity, and act on it to secure revenue for Spa & Recreation department • Strong selling skills • High level of creativity