This Includes Five Key Areas
- Demonstrates product expertise in most Genesys Cloud products
- Provides top quality service engagements for customers, serving as the technical lead , advisor and/or engineer
- Review Professional Service implementation standards
- Assesses complex project situations to make appropriate recommendations to both Genesys and the customer
- Initiates and suggests process improvements to Project Managers and other Management to increase efficiencies for delivery of Genesys Cloud solutions