Customer Experience Data Analyst
The Customer Experience Data Analyst supports Customer Experience strategy & planning with actionable data and insights to improve commercial performance.
- Collect analyze and interpret large sets of data related to inflight catering services Sales and advertisement performance.
- Tracking reporting and analyzing commercial KPIs including sales performance and trends ancillary sales online sales funnel etc.
- Tracking reporting and analyzing Customer Experience KPIs including inflight sales Cost and advertisement.
- Reporting Cabin crew individual Sales performance based on Inflight sales target for Flight Operations Finance Customer experience and Duty Free.
- Measurement of ROIs from new project
- Identify trends and insights that will help optimize our inflight catering offerings and advertising strategies.
- Develop and maintain data models reports and dashboards to monitor key performance indicators and trends.
- Collaborate with crossfunctional teams including Catering Cabin Services and Duty Free to develop datadriven recommendations for improving service quality and maximizing revenue.
- Conduct A/B testing and analyze the effectiveness of different catering options and advertising approaches.
- Stay uptodate with industry trends best practices and emerging technologies in data analysis and the aviation sector.
- Using databases and queries (Microsoft SQL) Excel Google Analytics and other statistical analysis tools to analyze internal and external customer data.
- Managing Customer Satisfaction Survey and other surveys and create monthly reports.
- Providing adhoc analytics requests.
- Analyse industry research reports covering quantitative and qualitative analysis when required.
- Maintain key market statistics database for use in reports & presentations.
Requirements and Qualifications:
- Bachelors degree in Data Science Statistics Mathematics Economics or a related field. Masters degree preferred.
- At least 3 years of experience in a data analysis role preferably within the aviation hospitality or advertising industries.
- Strong analytical and problemsolving skills with proficiency in data analysis tools (e.g. R Python SQL Tableau etc.).
- Excellent communication and presentation skills with the ability to convey complex data insights in a clear and actionable manner.
- Ability to work effectively in a team and manage multiple projects with varying priorities and deadlines.
- Knowledge of airline catering operations and advertisement strategies is an advantage.
This job has been sourced from an external job board.
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