Director of Operations Wound Care

Job Summary

We are seeking a dedicated Director of Operations REMOTE to join our team. In this position you are responsible for setting departmental and individual goals based on company objectives and communicates those goals effectively to staff. Develop strategies and action plans to achieve department goals create objective and measurable criteria that will be used to gauge the results of individual staffs actions also plan prioritize and direct work assignments develop incentives and tools to help staff meet individual and departmental goals. Also responsible for monitoring the staffs performance and their efforts toward department goals evaluate the financial performance of their department on a scheduled basis and interface with respective staff and other managers to assure corrective action is taken when problems are identified and hold others accountable in a constructive manner and guide staff through difficulties to achieve department goals and maintain documented improvement plans and staff success.

• 100% REMOTE Work from Home day one of employment; Must live in the US

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.)

• Accountable for BPO process efficiency
• Accountable for the financial and operational performance of the CSR teams in multiple locations
• Adheres to and implements all company policies and procedures
• Conducts regular performance reviews for all direct reports and approves all performance reviews for all team members reporting up through Director of Operations
• Interviews and hires staff as needed as approved by senior management with emphasis on recruiting bestqualified candidates
• Keeps current on industry and market place trends
• Key focus with interdepartmental relationships at a local area region and corporate level
• Maintains accurate records at location level for compliance purposes
• Maintains and updates all manuals necessary for company operations and establishes processes to evaluate locations compliance with applicable policies and procedures
• Maintains appropriate documentation regarding personnel performance
• Maintains working knowledge of product reimbursement guidelines
• Makes sure team members receive and complete necessary training and provide seamless service to patients
• Manage location needs including maintenance and repair requests
• Monitors and acts on the teams growth plan in order to achieve or exceed the locations budgeted goals
• Provides leadership and accountability within division to drive operational excellence including ticketing efficiency accuracy and timeliness
• Reports directly to the division Vice President
• Reviews and approves employee timecards for payroll
• Reviews and approves expense reports for division employees
• Reviews and approves invoices for Wound Care Division
• Works with location employees referral sources patients and management team to grow revenue and maintain high level of upfront cash collections
• Performs other duties as assigned

Travel

• Travel required up to 20% of time

Qualifications:

Employment is contingent on

• Background investigation (companywide)
• Drug screen (when applicable for the position)
• Valid drivers license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent required

Preferred Education and/or Experience

• Bachelors degree and/or a minimum of five years experience in RT/DME sales or healthcare industry sales preferred
• Experience with medical equipment preferred
• Medical terminology preferred
• Five years of related work experience preferred
• Proven track record of sales success and strong sales skills
• Understand sales analysis revenue management and basic corporate financial structure
• Prior experience with Advanced Wound Dressing product lines

Skills and Competencies

• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal nonverbal written listening and visual)
• Maintain confidentiality discretion and caution when handling sensitive information
• Multitask along with attention to detail
• Selfmotivation organized timemanagement and deductive problem solving skills
• Work independently and as part of a team

Machines Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications; Outlook Word and Excel
• Office equipment; fax machine copier printer phone and computer and/or tablet

Physical Demands

• Lift and carry office equipment at times
• Requires close vision to small print on computer and/or tablet and paperwork
• Requires sitting walking standing talking and listening
• Travel via airplane and/or vehicle
• Utilize computer for extensive hours