Customer Service Executive - Italian

• Understanding the products and services provided by the company.
  
• Supporting the customer through an email ticketing system social media and phone calls.
  
• Resolving customer complaints and queries.
  
• Providing detailed information to customers.
  
• Maintaining records of each phone call for future reference.
  
• Providing the new employees with training sessions for enhancing their skills.
  
• Offering exceptional customer service and satisfaction.
  
• Following up with customers for any further information.
  
• Taking feedback from the customers.
  
• Negotiating the terms and conditions with the customer.
  

Requirements

• Bachelors degree in Business Administration or a related field.
  
• 3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
  
• Exceptional verbal and written communication skills.
  
• Good problemsolving abilities.
  
• A customeroriented individual.
  
• Ability to meet deadlines and prioritize tasks.
  
• Excellent negotiation and sales skills.
  
• Outstanding interpersonal and organizational skills.
  
• Excellent phone etiquette and active listening abilities.
  
• A quick learner and exceptional ability to make decisions