Customer Service Representative German

David Kennedy Recruitment on behalf of our clientis seeking to onboard a Germanspeaking Customer Representativeto join their teams in Lisbon.

Position: Customer Service Representative

Location: Lisbon Portugal

Work model: Onsite hybrid remote

Employment type: Fulltime

Remuneration: Base salary bonuses

DUTIES AND RESPONSIBILITIES:

• Addressing customer inquiries through various channels such as chat email and phone encompassing queries related to products (sports casino poker) and cashier operations
• Evaluating specific concerns and implementing necessary measures to fulfill customer requirements
• Collaborating with teams across different locations with aligned goals
• Reporting system irregularities and customerfacing issues to the appropriate department
• Familiarity with Standard Operating Procedures (SOP) and commitment to highquality service delivery.

REQUIREMENTS:

• Willingness and flexibility to work in shifts
• German language C1 level at least
• English language skills to a business standard
• Excellent written and verbal skills as well as high interpersonal skill level
• Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
• Ability to perform well in a multitask/cultural and everchanging dynamic environment
• A flexible creative and driven personality
• General computer knowledge (MS Office Internet)
• Interest in Sports Casino and Poker products would be a benefit relevant training will be provided
• Workng schedule: shift rotation 24/7. 40 hours a week.

OFFER:

• Permanent working contract
• Food Allowance paid monthly
• Health Insurance
• Birthday Day: 1 Extra leave day per year
• Referral Program
• Home Office: 2 days in the office and 3 days from home in average per week
• Other Benefits access to to LinkedIn Learning Access to Employee Assistant Tool fruit and coffee in the office protocols with local partners and many others!