Land Freight Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. DHL Global Freight Forwarding Qatar has an opening for a Land Freight Specialist where you will act as key contact for allocated customers, informing on shipment and exception status, coordinate with all stakeholders and content experts to achieve seamless implementation, ensure the cycle of job from Rate quote to delivery and billing is within Customer expectation, handles solve or assign customer complaints with the aim of meeting guided resolution KPIs and follow up with Sales and Pricing on customer request on spot quotations and performs up- and cross-selling on inbound customer calls. Join us now in connecting people and improving lives. In this Land Freight Specialist position • You will develop relationship with allocated customers. • You will participate in joint Sales visits when necessary. • You will support Back office and Call forwarding functions by liaising with client as necessary in respect to accepting orders (from customer or overseas office). • You will proactively inform customer on shipment status, exceptions, and provides intermediate updates on incident solution. • You will support Customer Implementation by following up on spot quotations and contract closure as may be required. • You will perform up- and cross-selling (inbound calls) for existing customers and passes on leads to sales. • You will take and handle customer inquiries e.g. Track and Trace. • You will review report (generated by the Performance Reporting & Exception specialist) and send them to the customer. • You will take and register all customer complaints. • You will ensure the cycle of job from Rate quote to delivery and billing is within Customer expectation. • You will drive solution of customer complaints by solving it directly or assigning tasks to other function. • You will take and process customer feedback and asks for CS related feedback (e.g. follow-up on complaint handling).