IT systems Analyst III Lawrenceville GA Onsite

**Responsibilities:** 1. **User Assistance:** Respond to user inquiries and provide timely and effective technical support through various channels such as phone email and inperson interactions. Assist endusers with hardware and softwarerelated issues troubleshooting problems to resolution. 1. **Installation and Configuration:** Install configure and maintain desktop operating systems software applications and peripheral devices. Ensure that systems are uptodate with the latest software patches and updates. 1. **Hardware Maintenance:** Conduct hardware diagnostics and resolve issues related to desktops laptops printers and other peripherals. Perform hardware upgrades and replacements as required. 1. **Collaboration and Escalation:** Collaborate with the IT team to escalate and resolve complex technical issues. Communicate effectively with endusers and escalate problems to higherlevel support when necessary. 1. **Security and Compliance:** Implement and enforce security measures to safeguard computer systems and data. Ensure compliance with organizational IT policies and industry best practices. 1. **Documentation:** Maintain accurate records of support requests resolutions and hardware/software inventory. Create and update documentation for IT processes troubleshooting procedures and user guides. 1. **User Training:** Provide basic training to endusers on IT concepts applications and best practices. Foster a proactive approach to prevent common issues through user education.
**Minimum Qualifications:** Bachelors degree in Information Technology Computer Science or a related field and/or relevant experience. Proven experience in a Desktop Support or similar role. Strong knowledge of desktop operating systems (Windows macOS) and common software applications. Familiarity with networking concepts and protocols. **Preferred Experience:** CompTIA A CompTIA Network ITIL v4 Foundation