Operations Manager

• Oversee the sales order process from receipt to fulfillment ensuring accuracy timeliness and compliance with company policies and procedures.
• Work closely with the Chief Operating Officer to align sales operations strategies with overall business objectives and priorities. Provide regular updates on sales performance operational challenges and opportunities for improvement.
• Proactively engage with clients to ensure satisfaction with products and services. Conduct regular checkins to gather feedback address concerns and identify opportunities for upselling or crossselling additional products.
• Maintain strong relationships with key clients serving as their primary point of contact for all productrelated inquiries and support needs.
• Act as a liaison between clients and internal teams to resolve any productrelated issues or concerns in a timely and satisfactory manner.
• Maintain accurate records of client interactions delivery schedules and performance metrics. Generate regular reports to track delivery performance and client satisfaction levels.
• Maintain ongoing communication with clients postimplementation to address any additional support needs troubleshoot technical issues and facilitate continuous improvement efforts.
• Continuously evaluate and streamline sales processes to enhance efficiency productivity and customer satisfaction. Implement best practices and automation tools to improve workflow and eliminate bottlenecks.

• 6 years of experience in operations management preferably in the IT product sales industry.
• Excellent leadership and communication skills with the ability to effectively collaborate with crossfunctional teams and influence stakeholders at all levels

• Health insurance
• Provident Fund

• Day shift
• Monday to Friday
• Weekend availability

• Bachelors (Preferred)

• Operations: 3 years (Required)
• total work: 4 years (Required)

operations,communication,group leadership,collaboration