Tech Support - QA Manual UK Tech Co Guadalajara

About Us:

Prometeo Talentis a leading HR agency known for excellence in talent acquisition services. With a proven track record we collaborate with diverse companies to propel them toward strategic goals.

Prometeo Talentis currently engaged in a strategic collaboration with aUKbased companythat is embarking on a new chapter inMexico. As part of this exciting partnership we are actively seeking a dynamic and skilled.

What are we hiring forATG has built a great team and we want to add to that team by bringing on a Tech Support& QA Manual.

The role be based in Mexico and will work in a hybrid setting with 3 days in the office.

What will you be doing

• Lead onboarding and provisioning of ATGs SaaS product line
• Own professional services including ongoing Front End client facing customization projects
• Manage ongoing support for ATGs SaaS products including:
• Online and offline user facing guidance
• Problem resolution and escalation
• Liaise with engineers and product managers on potential bugs and tech failures
• Expert understanding of our software for problem solving and testing

What will you bring to the team

• Proven experience working with Global Teams & Stakeholders within varying time zones
• Proven experience organizing and planning skills within Service Management & Project Management toolset
• Strong relationship management skills with internal and external teams and stakeholders
• Able to take direction from multiple sources ask questions raise risk in a timely manner
• Proven ability to work well in fast pace and continuously improving/changing environment
• Experience working independently with moderate guidance in team settings
• Ability to learn onboarding/provisioning (from sales to delivery) process flows and best practices with drive for continuous improvement
• Ability to learn ongoing support (from sales to delivery) process flows and best practices with drive for continuous improvement
• Strong communication skills specifically focused on client support and engagement

What you need for success:

• 3 years of proven professional technology services experience preferably within the auction house industry within a professional services/SaaS environment

What do we offer

Benefits:

• Christmas Bonus: 20 days pay.
• Additional holidays: 15 days of paid holiday.
• Private Medical coverage Life insurance.
• Anual 10% bonus based on performance
• Saving Fund Food and Grocery Vouchers.