Industrial Customer Support Specialist

Sentinel Process Systems Inc. is a midsize multistate distributor and fabricator of components and

assemblies used in the research development and manufacturing of sterile liquid therapies and

vaccines. This is an exciting time to get onboard with a growing organization with a strong culture that

provides exceptional service to customers and strives to cultivate our people to be their best.

In this role you will be supporting customers and helping our technical salespeople successfully provide

applicationbased solutions. You will become an integral part of Sentinel s value proposition and our

mission. You will be trained and mentored on our products our industry and our winning culture that

makes Sentinel a rewarding place to work and helps us to be successful and remain customer focused.

Learn about our products and gain some understanding of their correct application and usage.

Listen Generously to customers and team members to Delivery Results.

Create and manage data in our stateoftheart business system Epicor P21

Support Technical Outside Salespeople by generating product and service quotations.

Help manage vendor product delivery timelines via expediting orders.

Capture mission critical data in Sentinel s powerful CRM system as required.

Provide consistent followup of critical details and any commitments to customers.

Requirements

Requirements

Industrial distribution or fabrication experience.

A desire to Work on Yourself to gain knowledge and increase your skill set.

A strong desire to be Process Driven and succeed.

Ability to Honor Commitments and multitask while achieving necessary metrics.

Willingness to Deliver an Effortless Experience for customers and our vendor partners.

Desire to join and contribute to a winning team and adopt our unique and winning culture.

Industrial distribution or fabrication experience. A desire to Work on Yourself to gain knowledge and increase your skill set. A strong desire to be Process Driven and succeed. Ability to Honor Commitments and multi-task while achieving necessary metrics. Willingness to Deliver an Effortless Experience for customers and our vendor partners. Desire to join and contribute to a winning team and adopt our unique and winning culture. Clear written and verbal communication skills Technical acumen & intellectual curiosity Detail Oriented and Consistent Time Management & Multi-Tasking Abilities Computer and Software Proficiency (MS Office Suite) Experience with a multi, module ERP system