Landlord Support Agent fmd

We are looking for an empathetic and problemsolving new colleague to join our Landlord Support Team.

The position is based in the area of Barcelona Spain. You have the chance to work from our coworking office or remotely.

Tasks

How you are part of our success story:

• You are the first line of contact for our suppliers answering all the questions and taking care of their accountrelated requests
• You support key account management in organizational administrative and operational daytoday business
• You take responsibility for the requests of Key Account Managers and external partners
• You take over the communication between the different departments in order to solve the requests of the landlords quickly and efficiently
• You will report directly to the Head of Sales & Strategy and will be surrounded by senior experts in the industry

Requirements

What you need to convince us:

• You are business fluent in English and additionally either French or German or Portuguese
• Independence strong communication skills and willingness to take on responsibility are your distinguishing features
• You keep a cool head even in stressful situations and have the necessary sensitivity to find a solution for every problem
• Ideally you have professional experience in customer service or a similar position

Benefits

What you can expect from your Homelike journey:

WorkLifeBalance

• Flexible Working: Choose your work arrangement and work either entirely remotely or from our modern office hubs (currently in Cologne and London).
• Trust Working Hours: Structure your day based on your team and individual preferences.
• Workation: Work from anywhere up to 60 days per calendar year.
• 30 Paid Vacation Days: Benefit from 30 paid vacation days per year in addition to public holidays.
• Additional Day Off: Make use of an extra day off for life events such as marriage or moving houses.

Learning & Development

• Homelike Academy: Develop new skills by participating in monthly internal training academies moderated by Homelikes experts.
• 360 Feedback: Receive regular and/or holistic feedback from your manager peers and stakeholders for your professional growth.
• Team Shadows: Gain interesting insights and exposure by shadowing different departments.
• Exclusive Top Talent Program: Become part of the top talent program with exclusive personal development access to accelerate your growth career progression within Homelike.
• External Guest Speakers: Broaden your perspectives and network with industry experts or influential individuals from outside the company.

Modern Culture

• Global Talent Team: Join a diverse global team with 20 nationalities based in 7 countries around the globe.
• Entrepreneurial Empowerment: Contribute your ideas and make a substantial impact on the product and the companys success.
• Agile Mindset: Be part of techdriven solutions and a flexible way of thinking that enables people to react quickly and adapt to changing situations.
• Company & Team Events: Enjoy monthly afterwork gatherings in Cologne/London remote team activities and bigger company events fostering team belongingness and connection.
• Talent Engagement: Get involved in different learning groups or guilds to strengthen relationships outside the work setting.