Technical Support Consultant 2 openings TELECOMMUTE

100% telecommute.

Duration : 3 months to start with the total project to run 3years extensions happen every 3 months ***The ideal candidate is willing to stay in the position for at least 3 years.***

Description: This position will be part of the Technical Support team driving incident management technology support and operational workflow with our clients. This position is required to support the client care management product. Primary responsibilities will include production support to ensure successful file loads into the OICS system and associated integration layer architecture. Additional responsibilities include data flow and application management.

Job Responsibilities:
Research and resolve issues reported by internal and external customers via ServiceNow
Work closely with internal and external teams to troubleshoot technical issues and support break/fix efforts
Communication and escalation of issues reported or discovered
Technical support for file loads and transfers
Facilitate meetings and presentations for internal teams and clients
Identify opportunities for process improvement
Ensure internal and external processes are accurately documented
Training and onboarding new teammates as needed

Required skills:

• 1 years customerfocused position involving technical knowledge of companys products and services
• 1 years technical support and troubleshooting experience
• 1 years working with and assisting clients with help desk software
• 1 years Microsoft Office Suite experience
• Ability to travel domestically up to 1025% when required

Desired skills:

• Experience with GuidingCare or other case and/or Disease Management applications
• Experience with ServiceNow
• Basic SQL experience
• Experience with Government Healthcare (Medicare/Medicaid/ACA) experience
• Healthcare payer application experience
• Experience with Facets QNext and/or HealthRules claims platforms