Sales Assistant - Administrator - Riyadh - SAMACO Automotive

Objectives

• Provide excellent support and administrative service to the Sales Department
• Develop effective manufacturer and supplier contact
• Deal efficiently with customer requests and queries to ensure total customer satisfaction
• Help Retailer achieve industryleading standards of process efficiency and cost control

Key Tasks

Objective: Provide excellent support and administrative service to the Sales Department

• Review all functions and tasks with the Sales Manager and advise of any discrepancies or problems encountered
• Make appropriate weekly / monthly reports to the Sales Manager
• Post bonus to deals after gaining authorization from the Sales Manager
• Document and log all transactions in a structured and methodical way and maintain a systematic filing system for prompt retrieval of documentation
• Maintain effective liaison with all members of the sales team forming a strong sense of teamwork within the sales department and ensure accurate and timely feedback of information to appropriate persons

Objective: Develop effective manufacturer and supplier contact

• Ensure that all documentation is dealt with in a timely manner
• Notify the Sales Manager of all changes to the manufacturers policies

Objective: Deal efficiently with customer requests and queries to ensure total customer satisfaction

• Ensure courteous and costeffective use of the telephone
• Approach all customers promptly and courteously and assist with their requests to the best of your ability

Objective: Help Retailer achieve industryleading standards of process efficiency and cost control

• Complete all administrative tasks required to complete a vehicle sale from locating the vehicle through to ordering number plates
• Collect batch numbers for invoices and ensure accurate invoicing of all sold vehicles including delivering and posting costs to sold vehicles
• Check and maintain reports including vehicle debtor report demo stock report and monthly demo writedowns on a timely basis
• Maintain payment records and conduct all transactions accordingly so that all cash cheques and charges are accounted for following company policy for cash handling
• Verify codes on sales orders
• Ensure compliance with all health and safety procedures and company policy
• Undertake other tasks and responsibilities including training courses as requested by the Sales Manager / Operations Manager

Key Competencies

Customer Focus

• Approach every situation with a desire to understand and deliver
• Listen effectively and communicate clearly
• Use every contact with the customer to build a relationship
• Take responsibility to ensure nothing is left to chance

Operational Focus

• Undertake administrative tasks on part exchange vehicles
• Undertake all sales department financial administration
• Vehicle ordering
• Vehicle preparation
• Use technology effectively
• Manage own performance
• Contribute to effective working
• Contribute to efficient reporting and administration of records

Job Requirements

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