Key Responsibilities Include
- Co-leading process/quality improvement projects for CSA operational excellence
- Learning and applying Lean Six Sigma concept/tools, while working collaboratively with CSA systems subject matter experts (SMEs) and various fulfilment partners, to define standard work to efficiently manage CSA processes
- Supporting day-to-day CSA operations which comprise timely and accurate transactions to manage fulfilment activities
- Working proactively with contract managers and customer facing teams, in taking actions to resolve obstacles in business processes that may impact customer fulfilment and/or contract execution