D365 Support Analyst - FampO

Location: UK Head Office St James Park

We are looking for a MS Dynamics 365 Support Analyst to join our D365 delivery Team in London. You will be responsible for the daytoday management of support and maintenance of the groups Dynamics 365 Finance & Operations ERP environment ensuring internal stakeholders needs are met in a timely and effective manner.

About you:

The ideal candidate will have the following:

• Experience working with Microsoft Dynamics 365 for Finance and Operations.
• Strong accounting experience and knowledge.
• ERP experience and knowledge in Finance functional areas.
• Desirable ERP experience with Supply Chain and Human Resources.
• Full development lifecycle experience including requirements capture analysis design testing documentation maintenance and configuration management.
• Preferable experience in the pharmaceuticals or other international supplychain or distribution related industry.
• Excellent team player and communicator with the ability to create collaborative relationships with business stakeholders at all levels.
• Fluent in English.
• Qualification in relevant academic subjects

About the role:

Your daytoday responsibilities will include:

• Provide enduser support for business systemrelated support tickets and triage cases for escalation to the 3rd party service provider.
• Collaborate with business key users to support system configuration data setup and maintenance activities.
• Document business requirements and capture requests for changes and enhancements.
• Offer guidance and training to endusers as needed contributing to the preparation of user guides for training and issue resolution.
• Support delivery activities by creating necessary change control documents and testing changes before deployment. Assist technical teams in D365 system analysis troubleshooting and configuration.
• Participate in data management activities with relevant data owners and stakeholders.
• Ensure ongoing compliance with Computer System Validation guidelines.

Theramex is a company dedicated to womens health across key times in their lives. We work with Passion Agility Collaboration and Integrity. This means:

• We are committed in heart and mind to improving care in Womens Health. We strive for absolute excellence in whatever we do.
• We are efficient nimble and flexible; our combined professional experience means we can not only make quick decisions but the right ones.
• Holding ourselves to the highest ethical principles is at the center of our philosophy. We are genuine and transparent and treat every individual with fairness and respect.
• We are dedicated to listening to our patients healthcare professionals and our employees. We appreciate the value of hearing from people who offer new ideas and innovation and working with them to improve and add to our offerings