Job Title: Customer Success Manager (Software Product)
Location: Madhapur Hyderabad Telangana (OnSite)
Job Type: Fulltime
Experience: 8 years
Education: Bachelor/Master in Computer Science (Preferably with MBA/PG in Business Administration/Business Management)
Job Description:
DDi Smart Technology is seeking an experienced and resultsdriven professional for the role of Success Project Manager. The ideal candidate will have a minimum of 7 years of experience with a strong background in global/international client acquisition success and project management within the Software/IT product development industry. As a Success Project Manager at DDi you will play a crucial role in ensuring the successful execution of projects and the satisfaction of our global clients.
Responsibilities:
Project Planning and Execution:
- Develop comprehensive project plans including timelines milestones and resource allocation.
- Lead project teams in the successful execution of client projects ensuring ontime delivery and highquality outcomes.
Client Relationship Management:
- Serve as the main point of contact for clients maintaining strong relationships throughout the project lifecycle.
- Address client inquiries concerns and feedback in a proactive and effective manner.
Global Client Acquisition:
- Work closely with the business development team to understand client requirements and expectations.
- Contribute to the acquisition of global clients by providing project management expertise and insights.
CrossFunctional Collaboration:
- Collaborate with internal teams including development quality assurance and sales to ensure alignment and successful project outcomes.
- Communicate project status risks and opportunities to stakeholders at all levels.
Risk Management:
- Identify and mitigate project risks ensuring that projects are delivered within scope on time and within budget.
- Implement effective risk management strategies to minimize potential project disruptions.
Quality Assurance:
- Implement and oversee quality assurance processes to ensure the delivery of highquality products and services to clients.
- Conduct postproject evaluations to identify areas for improvement and implement lessons learned in future projects.
Qualifications:
- Bachelors/Masters degree in Computer Science preferably with an MBA/PG in Business Administration/Business Management.
- Minimum of 7 years of experience in project management within the Software/IT product development industry.
- Proven track record of successful global/international client acquisition and project management.
- Strong understanding of project management methodologies tools and best practices.
- Excellent communication leadership and interpersonal skills.
- Ability to travel internationally as required.
project management,client acquisition,pmp,software,data products,global client management