Customer Success Engineer

• Excellent sales and customer service skills with a proven ability to explain technical products to technical and nontechnical audiences.
• In depth experience with deploying and testing applications APIs would be a great plus.
• Setup and Troubleshoot integration between our product and third party services such as VPN Active Directory IAM services and other SaaS products.
• Familiarity with programming languages APIs databases and web technologies.
• Proficiency in documenting procedures troubleshooting steps and creating knowledge base articles.
• Customerfocused mindset with a passion for delivering exceptional service.

• Proven experience of 2 years in a technical support or customer success role preferably in a software company in Security or IAM Domain.
• Bachelors degree in Computer Science Engineering or related technical field (or equivalent practical experience).

customer success management,technical demonstrations,software troubleshooting,software as a service (saas),customer service