Order Support Specialist

Description

Position Title: Order Support Specialist

Position Summary:
The Order Support Specialist position handles a variety of tasks in support of the sales organization. Their primary responsibility is to review edit and then timely process complete and accurate sales orders into CRM. The Order Support Specialist works closely with the sales teams they support and with the other various departments involved in the sales order process ensuring orders flow efficiently through the OSC/CRM system. The Order Support Specialist also acts as liaisons between IS/IT finance legal and sales keeping the sales teams abreast of salesaffecting system changes.

Essential Responsibilities:
Work closely with sales to obtain sold orders
Review orders for completeness and accuracy
Convert Opportunities to Orders
Complete project financial summary in CRM using attached order documents
Reconcile order and reporting discrepancies
Work closely with Sales Engineers and Project Managers
Understand CRM and maintain familiarity with weekly CRM updates and any WebEx trainings
Point of reference for Sales / provide CRM assistance
Work special projects as assigned

Education/Experience/Minimum Requirements
High school diploma or equivalent
Two (2) years previous sales and customer support experience

Required Skills/Abilities:
Excellent problemsolving skills
Strong analytical skills
Strong attention to detail
Proven organizational skills
Excellent communication and interpersonal skills
Ability to work independently and in group settings.

Competencies:
Plans & Aligns
Nimble Learning
SelfDevelopment
Action Oriented
Situational Adaptability
Interpersonal Savvy
Critical thinking
Leadership skills


Organizational Relationship
Reports to: Manager Order Support
Title(s) of direct reports (if applicable): N/A
Working Conditions: Works in a normal office setting with no exposure to adverse environmental conditions.
Additional Information: N/A