Clients Support Agent Project Coordinator

Job Information:Joining date: Immediate/ Transferable visa requiredProfessional summary: 3+ experience in Customer Support AgentRoles & Responsibilities for Customer Support Agent:-Communicating & responding to client inquiries and resolving issues via email, phone, and live chat in a professional and courteous manner.-Providing technical support for our digital products, troubleshooting issues, and offering solutions to resolve problems.-Guiding clients through the use of our digital solutions, including providing training and assistance with features and functionalities.-Collaborating with our design and development teams to escalate and resolve complex issues that require technical expertise.-Managing client expectations and ensuring timely resolution of support tickets within established service level agreements.-Documenting client interactions, issues, and resolutions in our support ticketing system to maintain accurate records and facilitate knowledge sharing.-Facilitate clear and efficient communication within the team to delegate tasks effectively and maintenance meticulous tracking mechanisms, ensuring timely adherence to project timelines and successful delivery of all commitments.Requirements:-Bachelor s degree in a relevant field or equivalent work experience.-Previous experience in customer support or a related role, preferably in a technology-driven environment.-Excellent communication skills in English and Arabic, both written and verbal, with the ability to explain technical concepts clearly and concisely to non-technical clients.-Strong problem-solving skills and the ability to think analytically to diagnose and resolve issues.-Customer-focused mindset with a passion for delivering exceptional service and exceeding client expectations.-Familiarity with web technologies, mobile applications, and digital platforms is desirable.-Ability to multitask and prioritize tasks effectively in a fast-paced environment.-Experience with support ticketing systems and CRM software is a plus.-Minimum of 3 years experience in customer support or related field, preferably in a digital agency