Operations Mission Controller Experienced Or Lead

Primary Responsibilities:

• Develop / update training curriculum, procedures, guidance, and documentation as required.
• Troubleshoot and resolve issues following defined procedures and coordinate across multiple teams to update guidance.
• Brief and attend key stakeholder and customer meetings.
• Evaluation and training of others.
• Maintain positional certification and crew schedules.
• Occasionally provide surge support coverage in a 24x7 Operations team environment to include working shifts, weekends, and holidays.
• Escalate issues as required.