Job brief:
our aim is to provide original natural and memorable service and experience that inspire our guests to pause as a housekeeping supervisor your main tasks is helping with daily housekeeping operations and helping in monitoring housekeepers. We are looking for a curious creative and experienced leader to join our team if you are ready for this experience and equipped with the right tools and ready for a unique journey then you are welcomed.
responsibilities:
- inspects guest rooms public areas pool etc. after being cleaned by Housekeeper to ensure quality standards
- runs sold room reports verify room status determine discrepant rooms prioritize room cleaning and update status of departing guest rooms
- responds to customer complaints and special requests
- assigns housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met
- schedules staff shifts and organizing replacements as required
- investigates and addressing complaints regarding poor housekeeping service
- provides training & educating on cleanliness tidiness and hygiene standards to the housekeeping staff
- motivates team members and resolve any issues that occur on the job
- regulates taking inventory of cleaning supplies and refilling stock as needed
- issues cleaning supplies and equipment to housekeeping staff as needed
- performs various cleaning duties in instances of staff shortages
Requirements
- excellent organizational and team management skills
- relevant experience in a similar position for at least 5 years
- previous experience working in the hotel and hospitality industry working in resorts is plus
- excellent communication skills (verbal and written)
- selfmotivated and creative problemsolver
- excellent organizational and team management skills - relevant experience in a similar position for at least 5 years - previous experience working in the hotel and hospitality industry, - working in resorts is plus - excellent communication skills (verbal and written) - self-motivated and creative problem-solver