Process Associate - German

Overview:

Key Responsibilities:

• Handle customer inquiries via phone in German
• Provide excellent customer service and maintain a positive empathetic and professional attitude
• Identify and assess customers needs to achieve satisfaction
• Resolve product or service problems by clarifying the customers complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment and following up to ensure resolution
• Keep records of customer interactions transactions comments and complaints
• Communicate and coordinate with internal departments
• Follow communication procedures guidelines and policies
• Take the extra mile to engage customers
• Assist with adhoc projects and administrative tasks as assigned
• Adhere to quality and performance standards

Required Qualifications:

• Fluency in German and English (written and verbal)
• Previous experience in customer service or a similar role
• Strong communication and interpersonal skills
• Excellent problemsolving abilities
• Ability to multitask and effectively manage time
• Attention to detail and accuracy
• Ability to work effectively in a team environment
• Basic knowledge of Microsoft Office applications
• Strong organizational and prioritization skills
• Ability to handle challenging situations professionally

german,communication,customer