Team lead fmd - Customer Service Germany

Tasks

With our business applications we are the leader in hosting and cloud application offerings in Europe. Our cuttingedge technologies impress more than eight million customers in many different countries every day. We are committed to the success of our customers not only in their business but also in their lives. One of our core missions is to provide worldclass service around the clock. Our firstclass support team has already received several awards for its outstanding performance. Therefore we always put the trust of our customers first. At IONOS we believe in adding value by providing outstanding support.

• To continue on this path we are looking for a motivated team leader who will work closely with their team and interfaces to ensure this firstclass support.
• You will offer our employees optimal support for further development. In addition you will be responsible for leading and managing your team as well as for achieving quality and sales targets.
• Supplemented by your individual coaching you will ensure optimal knowledge transfer.
• You will also be involved in the implementation of projects and will be the operational contact person.

Qualifications

You have completed technical or commercial vocational training or have very good experience in a management position in Customer Service. In addition you are characterized by the following:

• Excellent communication to be able to inspire in written and verbal form.
• You are also versatile and diplomatic always dedicated to efficient productivity.
• You have a strong serviceoriented mindset with a relentless pursuit of improvement on behalf of clients and bring experience in providing sales support to clients.
• Knowledge of hosting and/or server administration (e.g. Linux) is also desirable.
• Perfect German and good English skills round off your profile.

Benefits

• Hybrid working model with home office option.
• Flexible working hours through trustbased working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties as well as workshops.
• Numerous training and development opportunities.
• Various health offers such as sports and health courses.

About IONOS

IONOS is the leading European digitalization partner for small and mediumsized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America with its services being accessible worldwide. With its Web Presence & Productivity portfolio IONOS acts as a onestop shop for all digitalization needs: from domains and web hosting to classic website builders and doityourself solutions from ecommerce to online marketing tools. In addition the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications regardless of for example gender nationality ethnic or social origin religion disability age as well as sexual orientation and identity physical characteristics marital status or any other irrelevant factor subject to applicable law.