Head Back office Online Channels Management

• Overall supervision and ensure synchronized efforts to maintain service level indicators at an acceptable range in terms of authorization processing at BASEI level monitoring of suspicious transactions to avoid fraud exposure.
  
• Handle departmentrelated correspondence & verbal communication with both internal as well as with external banks/customers.
  
• Preparation & review of various MIS use to streamline various parameters including velocity spending pattern count & amount pattern and trend analysis.
  
• Double check against departmental policy and process to ensure standards are set according to association guidelines.
  
• Maintain Department Audit Preparation Trail by maintaining airtight processes and ensures full compliance as defined in Authorization Unit s Policies & Procedures and seek periodic guidance from Central Bank & Association like Visa & MasterCard s.
  
• Organizing and maintaining of a 24 hour operation environment for proactive monitoring/detection through cross function coordination.
  
• Arrange training session for internal staff pertains with Visa & MasterCard Association Policies as well as Rules & Regulations
  
• Ensures ATMs are monitored 24x7 realtime and beat down time to its maximum level.
  
• Manage employee services helpline its service levels TATs and overall experience.
  
• Secured the bank s auto financed collateral in a far better manner through strict monitoring.
  
• Ensure Authorization Service Levels indicators are at acceptable range of Visa and Master Cards.
  
• Control staff attrition and absenteeism.
  
• Will be part of Internal auditors panel who will be carrying out internal cross functional unit audits for standards of ISO 9001 and ISO 27001.
  

Requirements

• Min. Graduate; Masters will be preferred.
  
• Min 10 Years Relevant Experience
  
• Must possess strong problem resolution skills.
  
• Must possess strong interdepartmental communication skills.
  
• Should be a team player
  
• Good understanding of system banking processes and procedures
  
• Must be able to perform tasks and provide responses within defined timelines.
  
• Good Communication Skills in English & Urdu