Community Social Media Executive

Overview:

Key Responsibilities:

• Develop and implement social media strategies to increase brand visibility and community engagement.
• Create and curate engaging content for social media platforms including posts graphics and videos.
• Monitor and respond to comments messages and reviews across social media platforms and online forums.
• Collaborate with marketing and PR teams to ensure consistent branding and messaging.
• Analyze social media data and trends to optimize content and engagement strategies.
• Manage online events campaigns and promotions to drive community participation and interaction.
• Stay updated on industry trends new social media platforms and best practices.
• Identify and engage with key influencers and brand advocates within the community.
• Respond to customer inquiries and issues in a timely and professional manner.
• Track and report on social media KPIs and community engagement metrics.
• Stay informed about trending topics and discussions within the industry for content optimization.
• Implement social media advertising campaigns to support marketing objectives.
• Contribute to the development of the overall digital marketing strategy.
• Collaborate with crossfunctional teams to ensure brand consistency and alignment with business goals.
• Manage social media content calendar and scheduling tools.

Required Qualifications:

• Bachelors degree in Marketing Communications Business or related field.
• Proven experience in social media management and community engagement.
• Demonstrated success in developing and executing social media strategies.
• Proficiency in using social media management and analytics tools.
• Excellent writing and editing skills with a strong attention to detail.
• Strong understanding of social media platforms and their respective best practices.
• Ability to analyze and interpret social media metrics and translate insights into actionable strategies.
• Experience in creating visual content using graphic design and video editing tools.
• Exceptional interpersonal and communication skills.
• Ability to multitask and prioritize in a fastpaced environment.
• Knowledge of SEO keyword research and content optimization.
• Experience in customer service and crisis management on social media.
• Uptodate with the latest trends and best practices in social media and community management.
• Strong project management and organizational skills.
• Ability to work effectively both independently and as part of a team.

social media management,community engagement,content creation,analytics,customer service