SAAM Exotic Trade Support Global Delivery Center

Job Responsibilities:

Management of all spill queues within the platform.

Responding to client queries & Front office queries

Liaison with trading desk and related stakeholders to escalate any trade or booking issues

Liaison with Associated teams within the Service Control utility to help resolve trade related FOBO breaks

Ability to apply problem solving and investigative techniques to trade booking / flow issues.

Help with project and CTB development where required.

Build and maintain strong relationship with our front office Back office and operations areas

Knowledge of Options and other derivative instruments would be preferable

Should manage all queries related to instrument static data.

Direct relationships with the front office / backoffice colleagues.

Build and maintain strong relationships with stakeholders across the globe in Front Back and Middle Office

Strong working and open relationship with local management

Technical & Behavioral Competencies:

At least 710 years in an operational support position.

IB Equity Operations experience preferred essentially in Trade Support functions.

Competency with MS Suite especially Excel and the ability to learn multiple programs quickly.

Knowledge of and an interest in the financial markets (derivative product knowledge especially swaps/ FX/ F&O)

Ability to work under pressure handle multiple priorities and work as part of a team as well as individually.

Comfortable working across various groups including Sales Trading Accounting Technology & other MO Teams

Prior middle office or operational experience is a must.

Strong control focus and aptitude (both financial and operational).

"Trade Support","Exotic Trade","Exotic Options","Exotic Swaps","Exotic Derivatives"