Title: Computer Operation Analyst
Clearance: Public Trust
Note:
- This will be a weekend / night position. The shift will be. Wed 11pm 8:30am Thurs 11pm 8:30am Fri 11pm 9:30am Sat 8pm 8:30am
- Additionally There will be a 1 2month training period that will be MF first shift 85 before migrating to the assigned shift and hours.
Job Description:
- We are searching for a Computer Operation Analyst.
- You will join the Operations team which monitors troubleshoots and remediates any issues with file transfers and the applications that support them.
- The ideal candidate needs to be organized and respond to situations as they are encountered and escalate as needed.
- Day to day activities include system administration and monitoring for multiple platforms including UNIX and Linux.
- This position is onsite with no telecommute and located in Raleigh NC (currently allowing hybrid remote work but need to report on site a minimum of d days a week.
Roles and Responsibilities include but not limited to:
- Monitoring and remediating issues with alerts and notifications to support servers and other application tools.
- Responding to alerts related to file transfer issues or other data issues and remediating these alerts.
- Assisting partners via email and phone to resolve transfer issues which could be related to server network or other infrastructure components.
- Documenting issues and assisting with root cause analysis as needed.
- Provide 24x7 support for Enterprise Level Networks.
- Proactively monitor network status and taking appropriate actions as needed.
- Work with the incident management team to determine cause of network issues.
- Trouble shoot network incidents and work to resolve them.
Basic Qualifications:
- Bachelors Degree in Computer Science or related field and a minimum of 4 year experience is required. Additional experience may be substituted in lieu of degree.
- Intermediate UNIX/LINUX skills (comfortable with UNIX/Linux at the command line)
- Solid understanding of networking an network troubleshooting
- Ability to troubleshoot issues and remediate any issues.
- Excellent customer service skills and ability to communicate effectively.
- Understanding of networking and file transfer protocols.
- Strong problemsolving skills.
- Experience with Windows Operations systems Office suite and Outlook email.
- Must be able to obtain a Position of Public Trust Clearance US Citizen or Permanent Resident (Green Card Holder) and must not have traveled outside the US for a combined total of 6 months or more in last 5 years.
- Must have resided in the US for the last 5 years.