Express Operations Analyst

About the job

Job Responsibilities

• Analyze gateway functions per country, correlation to other departments, facilities, and local requirements to define domain, processes, and key performance areas.

• Analyze business processes to identify potential areas of improvement.

• Examine information using data analysis tools and charts to identify facts/trends, draw conclusions and make recommendations.

• Prepare periodic health indicators and high-level reports that measure gateway operations and customs clearance performance per country.

• Work with station inbound/outbound Express operations teams to track and report progress on action plans to optimize efficiency within gateway operations, customs clearance, and hubs operations.

• Design daily KPI reports to demonstrate how processes are effectively running.

• Carry out effective communication with stations regarding all findings/recommendations to drive better results.

• Monitor hubs performances by preparing periodic health indicators covering connectivity and other related areas.

• Run regular internal operational audits through day-to-day reporting and monitoring to ensure we fully comply with local requirements, general policies, and operational procedures.

• Handle other tasks as assigned and based on business needs.

Job Requirements

• Bachelor’s degree in business administration/supply chain/engineering or equivalent

• Expert in Microsoft Office applications

• Excellent communication and analytical skills

• Excellent command of English

• Team spirit