Job Profile:
Knowledge and experience:
l Experience of minimum 3 5 Years in L2 level in Wireless Cisco/Aruba/Extreme Networking.
l Good understanding of Wireless technologies and their working including implementation of Wireless controllers integration with wireless authentication methodologies.
l Knowledge of Aruba Extreme and Cisco WiFi solutions.
l Knowledge of Cisco DNA Center solutions with Wireless.
l Experience in L2 support of Cisco ISE
l Experience in Cisco DNA Space
l Proactively handle all network wireless solutions or tools as required.
l End to end support for Hardware Issues.
l Inventory management includes all Customer devices under scope.
l Coordinating with vendor for Customer hardware.
l Proactive Monitoring of all the Network Related components and Services.
l Follow the Incident Management Procedure for resolving the Incident.
l Coordinate with vendors in case of problems arising due to hardware.
l Overall service availability Dashboard
l Need to support on Changes/New requests/Feasibility tests on best effort basis.
l Help Desk ticket Dashboard.
cisco,wireless,dna