Enrollment Specialist

Day To Day:

• Email Supporting Inbox - Respond to all emails that are sent into the main Support Inbox, Work with enrollment and other departments to research and determine issues that may arise
• Troubleshooting with Think Agent IT team, Update and/or change templates within the support inbox
• Reporting/Documenting Production Issues - Asana Form, Work cross functionally with the development team.
• New Account Creation - Daily accounts from BSD, Files from Strategic Partners, Files from internal Telesales partners
• Deactivating Accounts - Deleting accounts for Agents that are no longer with our Telesales or strategic partners