Head of Education and Skills Policy

• Resolve IT Helpdesk issues.
  
• Support staffs in multiple locations
  
• Installation, setup, configuration and maintenance of hardware, software, email, and the Internet.
  
• Coordinate efforts with HR on IT related functions for new hires and terminations.
  
• Assist in the modification and maintenance of the phone system.
  
• Troubleshoot all phone related issues and follow up promptly.
  
• Maintain authorization to network files/folders on servers as requested by users with proper manager s approval.
  
• Assist with customer service manager and troubleshoot software issues.
  
• Maintain Email Security System.
  
• Update email filter whitelist and block list.
  
• Maintain and troubleshoot all printers.
  
• Create and maintain policies and procedures for IT department.
  

Requirements

• 3+ years in a help desk or IT support role
  
• Degree in computer science or related field preferred
  
• Knowledge of Microsoft products, including, Outlook, Word, Excel, etc.
  
• Knowledge of networking protocols.
  

Benefits

• Health Insurance
  
• Dental Insurance
  
• Retirement 401k
  
• PTO
  
• Sick pay