Virtual Service Diagnostic Specialist

What You'll Do

• Work in a team of Central Diagnostic Specialists Work to interpret customer concerns and to perform accurate and timely diagnosis, recommend a repair plan for either the Service Centers or Mobile Team, or prevent a service visit by remotely resolving a concern via customer education or over-the-air solutions
• Provide the highest level of Customer Experience, collaborate with Central Preparation Advisors, with local Service Centers (Front of House), Tesla Support and Sales, Service & Delivery (SSD) partners to ensure we provide a consistent Customer Experience across EMEA
• Collaborate with fellow Technicians to provide solutions to highly complex and technically sophisticated issues and problems, while understanding the implications of your work
• Ensure that the diagnosis results and on-site repair plans are correctly documented and understandable