Customer Service Manager

Get to know Work With Island

Work With Island designs and manufactures soundproof cabins for new workspaces. Having worked in shared spaces we understand their limitations: few places to isolate oneself and meeting rooms often monopolized. It is to provide this moment of serenity and productivity that Work With Island was born. We produce in France using recycled and recyclable materials cabins for 1 to 4 people that can be set up in less than 30 minutes.

As part of our rapid growth Work With Island is looking for a Customer Service Manager to join our Ops team.

Reporting to Camille our Logistics and Customer Relations Manager your role will involve organizing and ensuring the commercial relationship with our clients and service providers.

Main responsabilities:

As a true multitasker you will work daily with the Sales and Ops teams on the following missions:

• Order Management (ecommerce and B2B sales): creating customer profiles recording customer orders and generating purchase orders.
• Delivery Tracking: organizing deliveries managing service providers monitoring stocks planning customer deliveries and handling customer service.
• Customer Followup: ensuring customer satisfaction contacting customers in case of incidents.
• Coordinating and managing service providers.
• AfterSales Service Management: conducting diagnostics entering service tickets in the ERP scheduling interventions and dispatching the correct references.
• Invoicing: sending invoices followups and managing any billing disputes.
• Ensuring data accuracy and functionality in the ERP (Netsuite): entering new customers processing quote entries.

Get to know Camille line manager:

Camille joined WWI in April 2022 as Logistic Manager.

She loves sewing.

Benefits:

Compensation: 3540K BSPCE

Central Paris location for offices and showroom

Remote work: 2 days/week

Health coverage through Alan

Swile card (9)

Mobility package

Do you recognize yourself in this

• You have a minimum of 5 years of experience in Customer Service.
• Your Customer Service experience enables you to have the right management reflexes and stock anticipation.
• Ability to manage and understand the challenges and needs of our logistics chain.
• Experience in handling key accounts and complex sales.
• You have a strong interest or have previously worked in European markets.
• You are fluent in both spoken and written English & French and if you speak Spanish its a plus.
• Proficiency in our digital tools: Google Suite Notion CRM (HubSpot). If you have experience with NetSuite (ERP) its a plus.

Recruitment step:

1. A 30 call with Jessica Talent Acquisition Manager.
2. A 1h interview with Camille Logistic Manager.
3. A 1h interview withAlexandre Head of Operations.

Work with Island has strong values and is committed to diversity equal opportunities and inclusion. All applications will be considered regardless of origin background religion gender sexual orientation gender identity disability