Customer Service Expert - IoT

About the Company
Multrix is a nextgeneration BPO that prioritizes peoplefirst policy and a unique combination of automation and human collaboration to drive business success.

Role and Responsibilities
As a Customer Service Expert at Multrix you will play a critical role in bridging the gap between our clients and the engineering team. Your primary responsibility will be to resolve realtime technical issues in GPS tracking devices deployed at client sites. This will involve monitoring device performance identifying and communicating issues to clients and coordinating onsite visits by our engineering team for issue resolution. Key responsibilities include:

• Mediating between clients and engineering teams to address realtime technical issues in GPS tracking devices.
• Monitoring device performance at client sites and proactively identifying potential issues.
• Effectively communicating with clients regarding identified issues and providing timely updates on the resolution process.
• Assigning engineers to visit client sites for issue resolution and ensuring prompt problemsolving.
• Ensuring smooth collaboration between clients and internal teams to optimize device performance.

Candidate Qualifications
Basic job requirements for this role include:

• Proficiency in Hindi and English; knowledge of any regional language is an added advantage.
• Minimum graduation qualification.
• Good understanding of MS Excel.
• Proficiency in data analytics tools or mastery of Microsoft Office/GSuite a significant advantage.

Required Skills
The desired skills for the Customer Service Expert role at Multrix include:

• Communication
• Problemsolving
• Client Interaction
• Data Analytics
• Collaboration

If you meet these qualifications and are excited about this opportunity feel free to apply here or share your job profile at