Sr Key Account Manager

Job Description: Sr. Key Account Manager Demand Generation

About Losung 360

We are an Ecommerce Brand Enabler currently serving to 45 plus brands. Our

business is divided into 2 main verticals: Demand Fulfilment and Demand Generation.

Under Demand Generation we provide Cataloguing Digital Marketing and Visual

Planning (Creatives and Content) to our customers

Under Demand Fulfilment currently we operate in 8 Fulfilment Centres in Gurgaon

Kolkata Hyderabad Bangalore and Mumbai spanning across 5.5 lakh sq. ft.

Relevance of the Role

Managing customers who work with us on Demand Generation services. The

candidate will be responsible to ensure that our customers in Demand Generation get

the required deliverables KRAs and the right experience. We have 3 service lines in

Demand Generation Cataloguing Digital Marketing and Visual Planning (Content

production and postproduction).

Key Tasks to be Done

Understand the customer requirement and deployment of resources

Commercial closure and negotiations

Driving customer satisfaction across service lines

Driving day to day operations with the help of the teams and allocated resources

Working closely with the crossfunctional teams for issue resolutions and customer

escalations

Keeping a track and ensuring receivables

Managing customer experience as a SPOC and as custodian of the business

Key Requirements

Musthave strong experience in client servicing from agencies or similar

background or ecommerce team of brands atleast 3 years

Postgraduation in MBA or an equivalent degree is a must from a good bschool

Excellent communication skills: Both verbal and written is a must

Ability to develop and maintain relations with external stakeholders to drive the

business

Empower Brands to Sell Better Online