AssociateCustomer CareDrMoopens Aster Hospital

Appointment Handling and Scheduling • Book appointments over phone as well as through walk ins • Schedule /Reschedule / cancel and confirms appointments (Clinicians consultation, Radiology appointments etc.) • Schedule appointment requested through websites and SMS • Schedule patient's hospital admissions, file and complete Insurance check list, disclaimers, admission form and insurance forms, Medical Records, approvals etc. • Determine the financial status of patients and their eligibility for health services • Cross verify all appointment files taken out by support staff with appointment list attached (insurance forms will be inserted) • Confirm all appointments for the following day over telephone on a daily basis Insurance • Check with Insurance Coordinator for cases requiring approvals • Coordinate with Symphony for insurance related matters • Check with Insurance Coordinator the status of the Insurance card produced by the patient • Check with the Insurance coordinator about the packages covered Records & Data Management • Administer regular and electronic mail when required, to ensure proper action is taken on all incoming mail • Maintain medical records and report when required • Make spreadsheets, manage data and create documents on computers using desktop publishing programs • Cross verify and file all lab reports in the absence of the MRD • Enter all lab reports file numbers clinician wise